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Refunds and Returns Policy

Where Goods are returned to us, credit will only be issued under the following conditions:

Return Authorisation

(a) A Goods Return Credit (“GRC”) authority number must be obtained from the supply point prior to the return of any Goods. We may refuse to give a GRC authority or accept the return of any Goods;
(b) You must provide the invoice number and date of purchase before a GRC will be issued;
(c) The GRC authority number must be clearly marked on the packaging of Goods returned to us. Failure to comply with this requirement could result in our refusing to accept delivery of the returned Goods.

Credits and Refunds

All claims for credit must be supported by:

(a) carriers consignment note or similar receipt of delivery;
(b) our relevant invoice number; and
(c) the GRC number issued by us.

Unacceptable Returns

Without in any way limiting our discretion to refuse to accept the return of any Goods, the following Goods will not be returnable:

(a) any Goods that have been held by you for more than fourteen (14) days; or
(b) any Goods which are not in original condition; or
(c) any Goods that are manufactured as made to order (“mto”) items unless faulty, example:
- Cut to size panels & product
- Pressed up product
- Specifically ordered product from manufacturers distributed by our company

Any manufacturing surcharge is non refundable.

Faulty Goods

We will only recognise claims for faulty Goods that are lodged within seven (7) days of you receiving the Goods.

Carrier

Goods must be returned by the carrier specified by us.

Restocking Fee

You agree to pay us a restocking fee at the rate advised by us. This is currently set at 25%.

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